Refund Policy

A1Recharge will provide refunds only in the following cases:

• If a mobile recharge, utility payment, or other transaction fails due to technical issues or errors on our platform.
• Refund requests for failed transactions must be reported by the user within 24 hours from the date of the failed transaction.
• Money will be refunded within 24 hours if a transaction failed due to our error.
• Users are allowed up to 10 refund requests per calendar month for transactions that failed due to user's error (e.g., incorrect mobile number, operator/circle, or amount).
• From the 11th user-error request onwards, a processing fee of Rs 10 per request will be deducted from the user's wallet.

To request a refund for a failed transaction, the user must contact A1Recharge customer support within 24 hours from the date of the failed transaction. The user must provide the following details:

• Transaction ID or Reference number
• Mobile number for which the recharge was intended
• Date and time of the transaction
• Reason for the refund request

Refund requests can be submitted by contacting our customer support via email or phone. Contact details are available in the section below.

A1Recharge handles refunds efficiently to ensure minimal disruption to your business operations:

• A1Recharge will review the refund request and the provided details within 3-5 working days of receiving the request.
• If the refund request for a failed transaction is approved, the refund amount will be credited to the user's A1Recharge wallet within 3-5 working days.
• The refunded amount can be used for future mobile recharges or other transactions on the A1Recharge platform.

A1Recharge reserves the right to modify or update this refund policy at any time. Any changes to the policy will be effective immediately upon posting on our website.

It is the user's responsibility to review the refund policy periodically to stay informed about any updates or changes. If you have any questions or concerns regarding our refund policy, please contact our customer support team, who will be happy to assist you.