Learn how to request deletion of your A1Recharge account and review our transparent data handling and regulatory retention practices.
At A1Recharge (operated by Vasavi Tech Solutions), we respect your right to privacy and control over your personal data.
In accordance with Google Play's User Data policy on Account Deletion and applicable Indian data protection frameworks, we provide this dedicated web resource enabling users to initiate an account deletion request and understand how your data is handled.
Google Play Store guidelines mandate that apps offering in-app account creation must provide an accessible, transparent pathway for users to delete their account and associated personal data—both within the mobile application and externally through a dedicated web URL.
Because A1Recharge is a digital recharge, utility payment, and wallet platform handling financial transactions, commissions, and taxation records, certain data must be retained under Indian statutory laws. This policy clearly delineates what personal information is permanently expunged versus what records must be preserved for audit, regulatory, and fraud prevention purposes.
Upon successful verification and approval of your account deletion request, the following personal data points are permanently removed from our active databases within 30 calendar days:
Google Play policies explicitly allow services to retain certain data when legitimately required for regulatory compliance, security, taxation, or fraud prevention. As a financial transaction facilitator, A1Recharge retains the following records:
The retention of financial and transactional records is conducted in strict compliance with the following statutory obligations and regulatory frameworks in the Republic of India:
Reserve Bank of India Master Directions on Prepaid Payment Instruments (PPIs) and Payment Settlement Systems mandate maintaining complete audit trails for electronic transactions.
Under the Prevention of Money Laundering Act (PMLA), 2002, entities handling financial transactions must maintain records of transactions for a statutory period (typically 5 years).
Section 44AA of the Income Tax Act, 1961, and Sections 35-36 of the Central Goods and Services Tax Act, 2017, mandate retaining books of account and tax invoices for up to 8 financial years.
The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules mandate retention of relevant system logs to assist law enforcement agencies upon lawful request.
Prior to submitting an account deletion request, users must ensure their A1Recharge wallet balance has been properly resolved:
Review our Refund & Cancellation Policy for detailed timelines on wallet balance reconciliation.
Submit the online form below or initiate the deletion flow within the A1Recharge Android App. You will receive an acknowledgment reference code.
To prevent malicious or unauthorized account deletions, our compliance team verifies your identity via OTP or a confirmation call to your registered mobile number.
Once verified, all active user sessions are terminated immediately. Your account will be marked inactive and access to the app and web portals is suspended.
All personal credentials, device tokens, and marketing profiles are purged from production systems within 30 days. Financial audit ledgers are sealed in compliance with statutory retention laws.
If you currently have the A1Recharge application installed on your Android device, you may also request deletion directly from the mobile interface:
Google Play Web Resource & External Request Portal
Fill out this form to submit your account termination request directly to our compliance desk.
Yes. If you submitted a request by accident or changed your mind, please contact our support team at vasavitechsolutions06@gmail.com within 24 hours of submission with your Request Reference ID to halt the deletion process.
Because retained financial records are strictly archived and decoupled from active user profiles, you can request past transaction receipts or GST invoices by writing to our compliance officer with the relevant transaction UTR, date, and registered mobile number.
Yes, once your existing account has completed the 30-day purge cycle, your mobile number is released and may be registered as a brand new account subject to fresh verification and onboarding.
For questions, escalations, or inquiries regarding data protection and account deletion, please reach out to our designated compliance desk:
Vasavi Tech Solutions (A1Recharge)